Junior Instructional Designer

Location: Open, United States
Date Posted: 04-27-2017
The Jr. Instructional Designer provides three critical supports to SCS, a. instructional supports for our instructor led, remote, and online training classes, b. logistics/inventory and instructional operations support, and c. process management.  The Jr. Instructional Designer is expected to work independently to complete all tasks as outlined in our project plans, but to work integratively with the SCS team and internal/external customers.  The role provides the administrative supports that ties all the various components of SCS together – course development, course delivery, instructional operations, and sales across all our delivery platforms.

Responsibilities and Typical Activities
  • LMS Administration – Administer all aspects of end user experience in Moodle, to include: enrolling students and instructors, assist with course build, backup and restore courses, update course content in conjunction with development team, update course page settings as needed, load updated course content for new sessions, work with IT to resolve server-side issues with Moodle, provide student and instructor support during live sessions.  Provide supports to resolve front-end Moodle issues.  Become a Moodle guru and a point of contact within the organization for Moodle best practices.
  • Certified Cyber Expert Support (CCE) – Provide administrative support for transitioning SCS students to CCE.  To include:  posting the class roster to SharePoint, completing required metadata, and enrolling students in Moodle, sending evaluation data.  (less than 10% of overall effort)
  • Instructional supports – create instructional materials, polish decks, review content and make recommendations from instructional standpoint, provide feedback and recommendations on assessment and activities that will engage learners.
  • Logistics and Inventory
    • Swag – Maintain Swag inventory purchases and tracking.  Develop a Swag purchasing strategy that maximizes marketing capabilities, minimizes costs, and are targeted to various end users (students, seminars, etc.)
    • Inventory – Purchasing - Coordinate with Accounting purchasing SCS training materials (other than those for HQ training), and track expenditures, assist with monthly financials for all logistics items, and make predictions about future costs.
    • Logistics for all instructor led, remote, and online training – format and order books, student boxes, instructor boxes, certificates, coordinate with IT and Sales when laptops are needed and ensure that all items end up where they need to be on time and wherever possible reducing shipping expenses.
    • Track all resources provided to students and instructors and ensure that all are up to date in collaboration with the course development team and the SME.
  • Project Management – Perform project management tasks in coordination with Director and Sales to maintain class calendar and asset allocation tracking (laptops, logistics timelines), populate tracking documents, assist in ongoing process, operations, and documentation streamlining, inventory existing SCS intellectual assets and maintain these tracking documents to ensure up to date information.  Maintain rosters, evaluations, financial tracking documents, course tracking documents, student applications, profiles, canned emails, etc.  Maintain electronic data collection forms, update and administer as needed.  Recommend documentation and streamlining opportunities where appropriate.
  • AdobeConnect Administrator – Coordinate remote training sessions, set up seminar room, monitor seminar room during sessions, provide troubleshooting and support for users before and during sessions, manage and edit recordings, when needed act as TA for instructor during remote sessions.  Become an AdobeConnect guru and become the point of contact within the organization for the Connect capabilities.
  • Warrior to Cyber Warrior (W2CW) Administrative Support – Collect applications, track documentation, outreach to applicants, provide administrative supports for cohort starts, application evaluations, track applicant status, LMS administrator for Warrior to Cyber Warrior cohorts in Moodle, act as student success support, run student activity reports to ensure student engagement, implement a warning tracker for students that are at risk.  Outreach to at risk students.
  • Student / Instructor Supports – Support students who have questions before and after training (outside of the sales process), act as intermediary with instructors by enrolling them in Moodle, ensuring that they have all instructor content, providing logistics, and for online and remote students tracking engagement with the course through analytics.
  • TA – When needed willingness to travel and act as a TA to Mobile classes, this would include engagement with the point of contact, support the instructor so that they can focus on teaching, provide supports with student documents, and assist with Moodle access during training sessions.
Activity Breakdown
Logistics/Instructional Operations  50%
Instructional Design  50%
Measurement of Success
The Jr.Instructional Designer will be evaluated based on:
  1. Ability to meet deadlines with minimal errors, and without incurring costs for delayed or overnight shipping.
  2. Ability to be proactive and plan ahead to manage logistics, inventory, costs, and project deadlines.
  3. Ability to administer the LMS and provide supports to the development team, students, and instructors
  4. Ability to administer AdobeConnect and manage the remote classroom setup and supports
  5. Ability to organize complex content and track multiple moving parts (class logistics, SCS intellectual assets, finances, etc.)
  6. Ability to manage inventory, logistics, and complex interdependent project components.
  7. Ability to work effectively in a team, with external entities, and also to be self-driven to complete projects with some oversight.
  8. Ability to work well with customers both internal and external and to build relationships.
  9. Ability to problem-solve and trouble shoot issues as they emerge and an understanding of when to escalate and when and how to manage problems.

Required Skills/Qualifications:
  • Bachelor’s Degree in Education or Training and Development required
  • Classroom teaching experience preferred
  • Experience with online education, Moodle experience a plus
  • Understanding of assessment, instructional methods, and developing and delivering engaging instructional content
  • Experience with inventory and logistics
  • Experience with tracking financial data and making predictions about costs and make recommendations for cost reductions, and improving efficiencies
  • Experience tracking projects, sales, inventory, and ensuring accuracy and attention to detail
  • Proven ability to manage multiple simultaneous projects, logistics, and customer interactions
  • Quality assurance
  • Demonstrable skill in working with customers (internal and external) and skill in relationship building
  • Strong written and oral communication skills
  • Ability to work well in a team or independently
  • Excellent attention to detail and strong organizational capabilities
Desired Skills:
  • Classroom teaching experience preferred
  • Some experience with online learning either as student or instructor.

Minimum Education and Certifications:
  • Bachelor’s Degree in Education or Training and Development required
  • At least one of the following certifications (more than one is preferred): Lunarline, Inc. School of Cyber Security “Certified Expert” certifications.

Place of Performance:
  • Open, United States. This is a remote position
  • Occasional travel will be required (typically up to 20%)

Lunarline is an equal opportunity employer. It is the policy of Lunarline that all employees and applicants for employment will be treated in all respects on the basis of their merit and qualifications and without regard to their race, color, national origin, age, disability, sexual orientation, religion, gender, military status, marital status or ancestry.
Lunarline participates in the E-Verify program. Therefore, any employment with Lunarline will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States. 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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